We ship worldwide with FedEx courier company.
The shipping is fast, reliable and insured with tracking code.
FedEx International Economy for 39 USD (3-6 days delivery)
FedEx International Priority for 59 USD (1-2 days delivery)
Please keep in mind that we try to send all orders in 3 days after receiving order, but if the product is not in stock, it can take up to 10 days.
We offer 2 year warranty for European customers and 1 year warranty for customers worldwide. Warranty repairs are free of charge (damage due to normal use).
After the warranty period expires, we offer Lifetime service for FT generation and Visual poi V3 and newer. For the rest of our products we still offer full repair service just for the cost of broken parts and labor. We like to take care of our customers and even after warranty period is over we try to find the best option for you – be it a repair or discount for a new purchase!
If you have any trouble, we are here to help! Please contact us via email email@example.com.
If you need a repair or upgrade of your Pyroterra Lighttoys product – we are here to help! First, we need to analyze what is wrong. Send us a photo or video to our email firstname.lastname@example.org with description of the problem. We will contact you and find the best solution for you.
I am sending goods back, where to send it and how?
Should you need to send Lighttoys products back, please send it to the following address:
Martin Koubek (Pyroterra s.r.o.)
K Horomericum 26
IMPORTANT: If you reside outside EU (European Union) you need to send the goods back for warranty repair with low value declared on the parcel, otherwise your gear will get stuck at customs, so please send the package back with declared value 16 USD MAX.
Write on the box and in the postal documentation that it’s broken LED toys for warranty repair.
And please include in the package a note with information about what is wrong with your Lighttoys product and where you wish to send it back after repair.
For what I will need to pay?
Ideally for nothing! If your Lighttoys props are within the warranty period, you just need to send them back to us. We will do the repair procedure and return shipping free of charge.
If your Lighttoys prop fails within 3 months after the purchase, we will even cover the shipping costs from you to us!
Please be advised, that the warranty might be voided if the product was subject to water, electronic discharge, intentional abuse or the product was opened and tinkered with.
What is repair price after warranty?
If your broken Lighttoys props are after warranty period, we will charge minimal repair cost – the cost of broken/replaced parts and labor.