We ship worldwide with FedEx courier company. 

Shipping cost depends on the size of an order and destination,

The shipping is fast, reliable and insured with tracking code. 

FedEx International Economy (3-6 days delivery)

FedEx International Priority (1-2 days delivery)

 

Please keep in mind that we try to send all orders in 3 days after receiving order, but if the product is not in stock, it can take up to 10 days. 

We offer 2 year warranty for European customers and 1 year warranty for customers worldwide. Warranty repairs are free of charge (damage due to normal use).

After the warranty period expires, we offer Lifetime service for FT generation and Visual poi V3 and newer. For the rest of our products we still offer full repair service just for the cost of broken parts and labor. We like to take care of our customers and even after warranty period is over we try to find the best option for you – be it a repair or discount for a new purchase!

If you have any trouble, we are here to help! Please contact us via email eshop@pyroterra.cz.

First, attach the purchased pyrotechnics with a duct tape securely to the Boom device. Then attach the two wire ends to the connector on Boom product:

Pull the lever of the terminal and push the wire inside. It doesn’t matter which wire you put into which hole, just make sure they don’t touch each other (it would create a short-circuit and wouldn’t work).

After the pyrotechnics are attached and ready, you arm it with the red rocker button, a LED shining red color will inform you that the pyrotechnics are correctly connected and it is ready to go.

Then, by a simple push of the second button you will trigger the pyrotechnic effect.


In order to use your Lighttoys Boom device, you need to get suitable pyrotechnics first.

You are looking for a product called pyrotechnic gerb (or fountain) with electric ignition. How to get it and how much it costs depends on the country you reside – in some cases you might need a pyrotechnic license. Our advice is to study the related law and contact your local pyrotechnic (fireworks) company and kindly ask them for an advice.

For European and USA customers, we recommend gerbs from Le Maitre company: http://www.lemaitreltd.com

For other customers and as a cheaper alternative you can try sourcing silver pyrotechnic gerb 3 meters, 30 seconds from China, Gerbs & Fountains from Quicksilver SFX supplies or long duration gerbs from Ultratec.

If you have pyrotechnic product without electronic ignition, you can buy separate electronic igniters and insert into your pyrotechnics.

Rules and laws concerning pyrotechnics are very specific in each country and we do not have the capacity to study them all, you need to check by yourself.

If you need a repair or upgrade of your Pyroterra Lighttoys product – we are here to help! First, we need to analyze what is wrong. Send us a description of the problem with photos or videos attached to our contact email eshop@pyroterra.cz. We will contact you and find the best solution for you!

 

DOWNLOADS

  • FT LOADER APP WIN
  • FT LOADER APP MAC
  • Visual Poi composer (Windows) 2.07
  • Visual Poi composer (MAC OS X) 2.07

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Contact us via the email >>> eshop@pyroterra.cz