We ship worldwide with FedEx courier company. 

Shipping cost depends on the size of an order and destination,

The shipping is fast, reliable and insured with tracking code. 

FedEx International Economy (3-6 days delivery)

FedEx International Priority (1-2 days delivery)


Please keep in mind that we try to send all orders in 3 days after receiving order, but if the product is not in stock, it can take up to 10 days. 

We offer 2 year warranty for European customers and 1 year warranty for customers worldwide. Warranty repairs are free of charge (damage due to normal use).

After the warranty period expires, we offer Lifetime service for FT generation and Visual poi V3 and newer. For the rest of our products we still offer full repair service just for the cost of broken parts and labor. We like to take care of our customers and even after warranty period is over we try to find the best option for you – be it a repair or discount for a new purchase!

If you have any trouble, we are here to help! Please contact us via email eshop@pyroterra.cz.

If you need a repair or upgrade of your Pyroterra Lighttoys product – we are here to help! First, we need to analyze what is wrong. Send us a description of the problem with photos or videos attached to our contact email eshop@pyroterra.cz. We will contact you and find the best solution for you!




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Contact us via the email >>> eshop@pyroterra.cz