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FAQ

If you need a repair or upgrade of your Pyroterra Lighttoys product – we are here to help! First, we need to analyze what is wrong. Send us a description of the problem with photos or videos attached to our contact email eshop@pyroterra.cz. We will contact you and find the best solution for you!

 

If you are ordering outside of European union, your customs office may charge you import duties and taxes. We cannot take any responsibility for that or alter it. You should check with your customs office in your country, if you will be charged for imported gear.

We try to send all orders in 3 days after receiving your payment, but note when the gear is not in stock it can take up to 10 days to send it. If you want to receive your Lighttoys props as fast as possible, use PayPal for payment and select FedEx International Priority is shipping option. When your order is very time sensitive, always contact us first. Thanks for understanding!

How to pair (sync) your remote controller with LIGHTTOYS equipment:

1) Make sure your LED product is completely turned off with the main power switch.
2) Press and hold the “SMOOTH” button on the remote controller and turn your LED product on by its power switch.
3) Your LED product should blink white color, indicating successful pairing. From now on, this remote controls your LED product.

Video showing the whole process:

We ship worldwide with FedEx courier company. 

Shipping cost depends on the size of an order and destination,

The shipping is fast, reliable and insured with tracking code. 

FedEx International Economy (3-6 days delivery)

FedEx International Priority (1-2 days delivery)

 

Please keep in mind that we try to send all orders in 3 days after receiving order, but if the product is not in stock, it can take up to 10 days. 

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Contact us via the email >>> eshop@pyroterra.cz